Free shipping worldwide on all orders over US$44*

  •  Wereldwijde verzending *
  •  Kosteloze verzending boven 45  *
  •  2+ miljoen abonnees op Youtube
Credit cards
faq

2. Shipping & delivery

2.1 How long does delivery take?

- DHL Express:

1 working day: Europe

1-3 working days: Worldwide

- Track & Trace Shipment

1 - 3 working days: Denmark

2 – 7 working days: India

2 – 10 working days: Australia, Austria, Belgium, Brazil, Canada, China, Croatia, Czech Republic, Estonia, Finland, France, Germany, Great Britain, Greece, Greenland, Hong Kong, Hungary, Ireland, Iceland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Switzerland, Singapore, Slovakia, Slovenia, Spain, Sweden, South Korea, USA.

8 - 30 working days: Mexico*

- Delivery By Post (no tracking)

International Delivery By Post: 8 to 90 working days*

 

 - Working days are defined as Monday to Friday and exclude bank holidays.


* Delivery to some countries can be delayed up to 30 working days due to customs revisions. Middle East and some Asian and African regions with delivery by post - not tracking system can take up to 90 working days due to under-developed delivery systems in those regions. Please select DHL system if you are not willing to wait.

Note: In high seasons (Black-Friday, Christmas, etc) delays are common, please consult your tracking number with the tracking system of your national post system before consulting our customer service.

2.2 What should I do if my order hasnt been delivered yet?

If the estimated delivery date has passed, we kindly ask you to wait a few extra days in case there are any local postal delays, as your parcel is due to be delivered by your local postal service.

 

If you still haven't received your parcel after waiting a few extra days, then please get in touch with our Customer Service, by letting us know your order number, and we'll be happy to help.

 

2.3 Do you offer a quicker delivery service?

We offer DHL Express delivery that can deliver in 1 Working day in the EU, 1- 3 outisde the EU, 5-7 Working days in the Middle East.

Orders to India are sent from our warehouse in India, so the delivery is tax free and takes 2-3 working days.

 

2.4 Do you ship to my country?

We offer worldwide delivery (minus Turkey, Kosovo, Gaza City and Indonesia, due to these countries' customs restrictions), so yes, we sure do!

 

2.5 How much does shipping & handling cost to my country?

The cost of the shipping depends on the country to which your package will be sent.

Shipping and handling to Denmark cost 29 DKK / 49 DKK

Shipping and handling in India is FREE

Shipping and handling to the USA is 6$ (USD)

Shipping and handling to Australia, Austria, Belgium, Brazil, Canada, China, Croatia, Czech Republic, Estonia, Finland, France, Germany, Great Britain, Greece, Greenland, Hong Kong, Hungary, Ireland, Iceland, Israel, Italy, Japan, , Latvia, Lithuania, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Switzerland, Singapore, Slovakia, Slovenia, Spain, Sweden and South Korea cost 6$ (USD)

To all the other countries and regions the shipping and handling costs 7,50€ / 8.5$ (USD) / £6,5 for the Delivery By Post option.

Delivery charges will be detailed before you confirm your order and are also shown on your order confirmation email.

Keep in mind that bank transfer fees and credit card fees aren't included in the total, as they depend on your bank / card issuer.

2.6 International Shipping Disclaimer 

  • You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world.
  • As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.

If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs

1. Orders

1.1 How will I know if my order has been shipped?

You'll first receive an email, to confirm that your order has been received - but the payment hasn't been captured yet.

Later on, you'll get a second and last email to confirm that your payment has been captured and your order will be sent within 24 hours (weekends and Danish bank holidays excluded). You can also check the status of your order by accessing “My account”. Once the status changes to "complete", it has left us and it's on its way to you.

 

1.2 Can I cancel / edit my order after Ive placed it?

We're really quick at packing your order up, which means that it's very difficult to make any changes once you have placed it. We cannot change payment method nor transaction amount, but we may be able to help you change the shipping address or cancel it before dispatch.

You'll have to get in touch with us as soon as possible, indicating the issue on the subject line of your email. Whichever the case may be, we'll be glad to help you, if it's on our hands.

 

You may still be able to return some unwanted items for a refund once you have received your order. For more information on our return policy, go to number 4.

2. Shipping & delivery

2.1 How long does delivery take?

- DHL Express:

1 working day: Europe

1 - 3 working days: Worldwide soon avaiable

- Track & Trace Shipment

1 - 3 working days: Denmark

2 – 7 working days: India

2 – 14 working days: Australia, Austria, Belgium, Brazil, Canada, China, Croatia, Czech Republic, Estonia, Finland, France, Germany, Great Britain (UK), Greece, Greenland, Hong Kong, Hungary, Ireland, Iceland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Switzerland, Singapore, Slovakia, Slovenia, Spain, Sweden, South Korea, USA.

8 - 30 working days: Mexico

- Delivery By Post (no tracking)

International Delivery By Post: 14 - 90 working days**

 

 - Working days are defined as Monday to Friday and exclude bank holidays.


* Delivery to some countries can be delayed up to 30 working days due to customs revisions.

** Delivery By Post in Cameroun, Philippines, South Korea, Thailand, United Arab Emirates and Vietnam have a non tracking, but with bar-code system with a CN21 Customs Declarations that gives you a faster delivery.

2.2 What should I do if my order hasnt been delivered yet?

If the estimated delivery date has passed, we kindly ask you to wait a few extra days in case there are any local postal delays, as your parcel is due to be delivered by your local postal service.

 

If you still haven't received your parcel after waiting a few extra days, then please get in touch with Customer Service, letting us know your order number, and we'll be happy to help.

 

2.3 Do you offer a quicker delivery service?

Please be aware that our warehouse is based in Denmark, which is why our timescale may seem slightly longer than some of our US and UK competitors. We use the Danish shipping company PostNord, which means that your package will be delivered by your local postal service.

We are working to offer DHL Express Worlwide delivery. If you can see it at the check out, so it is avaiable for your country.

Orders to India are sent from Our warehouse in India, so the delivery is free of taxes.

 

2.4 Do you ship to my country?

We offer worldwide delivery (minus Turkey, Kosovo, Bulgaria, Gaza City and Indonesia, due to these countries' customs restrictions), so yes, we sure do!

 

2.5 How much shipping & handling cost to my country?

The cost of the shipping depends on the country you are from.

Shipping and handling to Denmark cost 29DKK / 49 DKK

Shipping and handling in India is FREE

Shipping and handling to the USA is 6 USD

Shipping and handling to Australia, Austria, Belgium, Brazil, Canada, China, Croatia, Czech Republic, Estonia, Finland, France, Germany, Great Britain, Greece, Greenland, Hong Kong, Hungary, Ireland, Iceland, Israel, Italy, Japan, , Latvia, Lithuania, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Switzerland, Singapore, Slovakia, Slovenia, Spain, Sweden and South Korea cost 6USD

To all the other countries and regions the shipping and handling costs 7,50€ / US$8.5 / £6,5 for Deivery By Post option and 49€ / 57USD / £44 for Insured and Tracked Delivery option

Delivery charges will be detailed before you confirm your order and are also shown on your order confirmation email.

Keep in mind that bank transfer fees and credit card fees aren't included on the total, as they depend on your bank / card issuer.

3. Payment

3.1 How can I pay for my order?

You can use Dankort, eDankort, Mastercard, Mastercard Debet DK, Visa, Visa Electron, Maestro, JCB and Paii, as well as bank transfer and PayPal. We take our security very seriously, therefore your details are safe with us.

We take fraud seriously too, so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer.

 

3.2 Why is my card being rejected / Why is my payment declined?

If your card is not supported by 3D Secure / Verified by Visa, you can’t use your card to check out.

Your bank can always tell you if your card is supported by 3D Secure / Verified by Visa, or you can check this website for further information.

If your bank cannot activate this service, we then recommend that you open a PayPal account and use that as payment method. You can then link your card or your bank account to it.

 

3.3 Are my card details and personal information safe?

We guarantee that your details are safe with us. All information is sent encrypted to ensure total security of any sensitive information.

 

3.4 Why have I paid more than my invoice states?

When you pay with credit card or bank transfer, some extra fees may apply. These fees depend on the bank / card issuer, and they're often around US$2 for cards.

For bank transfer fees, please consult with your bank.

 

3.5 Do I have to pay customs?

Our packages don't include customs clearance, so you might have to pay customs upon reception. Nevertheless, orders under a certain amount could be customs free. 

Please contact your country's customs authorities to know what these fees could be (if any), and if cosmetic products are allowed within your country.

 

3.6 How do I pay my bank transfer order?

First, place your order using the "Bank Transfer Payment" option. Please keep in mind that we only accept payment in euros. If your invoice isn't in euros, contact us and we'll tell you how many euros you've to transfer. 

Once you place your order, you'll receive an email with the following information: 

 

Trendto A/S
Skt. Knuds Torv 3B, stuen
8000 Aarhus C
Denmark

 

CVR: 30517385

 

Bank name: Sydbank A/S
Country: Germany
IBAN number: DE75215106001000520020
BIC-code / SWIFT-address: SYBKDE22

 

Remember to add your order number in the transaction, and wire the full amount.

Please note that your order will be dispatched once the payment is received. This can take from some hours to several working days. Thanks for your patience!

 

3.7 Who should pay for the bank transfer fees?

When you pay through a bank transfer, please remember to indicate that you pay for the sender fees, and we pay for the receiver's. 

4. Returns & exchanges

4.1 What happens if my package is returned or gets rejected by customs? 

If your package is returned to our office because it's not claimed, the address is insufficient, or any other reason pointed out by the post company, we'll contact you to arrange a solution.

 

4.2 I want to exchange one or more products from my order

If you want to return the whole purchase (or part of it) once the package has been opened, with the products being intact and unused, you are to contact us within 14 days after the reception of the package, and before returning the products. Be aware that, if you purchased a pack, you'll have to return all the products included on it, as we don't accept partial returns for packs. 

Please note that you'll have to pay for the shipping and, in case of refund, the balance will be sent to your original payment method. 

Once we get the products back at our office, we'll contact you straight away.

If everything is correct, it'll take us from 1-3 working days to issue a refund, counting from the reception of the products.

We don't make refunds through Western Union nor any third-party method.

 

4.3 I received the wrong product

If you receive a wrong product, it's very important that you don't throw anything away. Please, keep all the delivered products (intact and unused), the box, the packaging, and the invoice together.

Then, contact us within the 14 days after the reception of the package at info@slikhaarshop.com, and tell us your order number and the issue on the subject line. Also, please attach the following photos to your email: 

 

 · A photo of the delivered products on top of the invoice

 · A photo of the delivered products inside the box used for the delivery, with the invoice in front of it

 

We'll soon get back to you with a solution. 

 

4.4 I didn't receive all my products

Please, don't throw anything away, and keep the products (intact and unused), the box, the packaging, and the invoice together.

Then write to us within the 14 days after the reception of the package at info@slikhaarshop.com, writing the order number and the issue on the subject line. Also, please attach the following photos to your email:

 

 · A photo of the delivered products on top of the invoice

 · A photo of the delivered products inside the box used for the delivery, with the invoice in front of it

 

We'll get back to you as soon as possible.

 

4.5 I've received a defective product

You've to contact us within the 14 days after the reception of the package at info@slikhaarshop.com, writing the order number and the issue on the subject line. Also, please attach the following photos to your email:

 

 · A photo of the defective product

 · A photo / photos of the problem

 · If you want, you can also attach a short video

 

We'll get back to you as soon as possible.

5. My account

5.1 How can I make changes to the details on my account?

You can change your details at any time using “My account”. Once you’re logged in you can change (among others):

 

· Name

· Password

· Email address

· Delivery address

· Billing address

6. Refund policy

6.1 When can I get a refund? 

A product bought from SlikhaarShop.com can only be refunded, if it’s unopened and intact, and if the conditions explained in point 4.2 are fulfilled.

 

6.2 How much can I be refunded? 

It depends on how many products you want to return. We can refund the full amount of your order, if all products are returned intact and unused, after agreement with our customer support (see point 4.2). Notice that you’ll have to pay for the returning shipping expenses.

 

6.3 How long does it take to get a refund? 

It’ll take us from 1-3 working days to make refund, counting from the reception of the products (intact and unused).

 

6.4 Where will I get the refund? 

In case of refund, the money will be sent to the same payment method used for placing the order.

 

6.5 Who should I contact to get a refund? 

Contact us to info@slikhaarshop.com, and write your order number and the problem on the subject line. You must contact us within 14 days from the reception of the package. 

Slikhaarshop